12 December 2024
We have been contacted by Panasonic who have identified a hazard issue with the Panasonic corded power adaptor model PS06H50K1000AD.
The power adaptor was supplied as part of these pet products Panasonic Smart Pet Feeder - Model: CP-JNF01FW and Panasonic Pet Water Fountain - Model: CP-JNW01FW. The power plug may break apart and expose live wires. We ask that you stop using the product and turn the power off at the switch immediately.
How to check if your product is affected
Panasonic corded power adaptor model: PS06H50K1000AD.
The power adaptor was supplied as part of these pet products:
- Panasonic Smart Pet Feeder - Model: CP-JNF01FW
- Panasonic Pet Water Fountain - Model: CP-JNW01FW
Affected manufacturing batch numbers: 2320,2322, 2401
Dates sold: 17 August 2023 – 08 November 2024
Return and replacement options
Contact Panasonic for a replacement power adaptor
You can contact Panasonic for an exchange of your AC Power Adaptor (Power Supply) Model: PS06H050K1000AD at no cost.
Call 1800 062 255 (Monday to Friday between 8:30am and 6pm) or Submit an online request.
Get a full refund by:
- Bring your Panasonic product with your tax invoice or receipt to any JB Hi-Fi store for a full refund.
- We can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received along with proof of purchase, we will process your refund. If you would like to organise a return courier consignment, please contact us.