14 March 2025
We have been contacted by Google and advised of a potential battery issue with some Google Pixel 4a smartphones.
In January 2025, Google rolled out an automatic firmware update to all Pixel 4a smartphones to mitigate the risk of the battery overheating and improve the stability of their batteries’ performance. However, for some devices, the firmware update impacted the battery capacity and charging performance. More info from Google
How to check if your product is affected
To check if your smartphone has been impacted by the firmware update, check your device with Google.
You can continue to use your device, however, if your smartphone has been impacted by the firmware update, you may be eligible for an appeasement from Google. Either a US$50 cash payment (to your nominated account) or US$100 Google hardware discount code applicable towards the online purchase of another Pixel phone on the Google Store (subject to stock availability).
Please note:
- You must check if your smartphone has been impacted and register for an appeasement from Google before 8 January 2026.
- Any appeasement will be subject to Google’s Terms and Conditions and the appeasement value will be converted to $AUD from $USD (and therefore may fluctuate in value depending on the exchange rate at the time of transaction).