JB Hi-Fi Extra Care is an extended warranty add-on you can pay for at the time of purchase that provides you with certainty that your product will be repaired or replaced if it becomes faulty during the period of your cover.
In addition to your JB Hi-Fi Minimum Voluntary Warranty, we want to ensure that you can enjoy many years of trouble free ownership of your purchase for a longer period than your Australian Consumer Law rights are likely to provide.
Types of Extra Care
Replacement Cover
- Product purchase price $1,000 or less
- Extra Care Replacement Cover gives you certainty that you will receive a one-off replacement if your product becomes faulty during the period of cover.
- Period of cover: Period commencing 12 months after delivery/collection, and ending 3 years after delivery/collection or upon first replacement with a new replacement product or payment (including by the issue of a store credit or JB Hi-Fi Gift Card).
Repair Cover
- Product purchase price greater than $1,000
- Extra Care Repair Cover gives you certainty that your product will be repaired if it becomes faulty during the period of cover.
- Period of cover: Period commencing on the later of the expiry of the manufacturer’s warranty and expiry of the JB Hi-Fi Minimum Voluntary Warranty Period and ending on the date which is 5 years after the date of purchase/delivery or upon first replacement with a new replacement product or payment (including by the issue of a store credit or JB Hi-Fi gift card).
Extra Care does not cover failures due to accidental damage, user misuse or failure to follow the manufacturer's instruction for usage (see full JB Hi-Fi Extra Care Terms and Conditions for other exclusions and limitations).
Purchasing an Extra Care extended warranty
In-store
Just ask our team in-store about what type of Extra Care cover is available for your purchase.
Online
When viewing a product on our website and if it's eligible for Extra Care you'll see the 'Add extended warranty' section.
Please note: Extra Care extended warranties are not available on JB Hi-Fi Marketplace products.