To make claim under your Extended Care plan just call the number below and our administrator will help you out.
A couple of things to check before making a claim:
- Make sure your Extended Care plan is still current and has not expired. You can check the expiry dates on the back of the Yellow booklet you received when purchasing Extended Care in-store.
- If your Extended Care plan is not active yet contact the manufacturer directly to claim under the standard warranty. Contact information for the manufacturer can be found in the warranty and support section in the initial warranty card provided when you purchased your product or see our manufacturers contact list.
- Ensure you have your original purchase receipt and/or tax invoice available. Your claim must be lodged by the customer whose name is shown on the purchase receipt and/or tax invoice and/or any other parties authorised by the owner in writing
Make an Extended Care claim
You can lodge your claim by calling our administrator on
1800 621 761 (0800 454 082 in New Zealand)
Monday to Friday 8am - 6pm (AEST)
The address for claims correspondence is PO Box 246, Balwyn VIC 3103.