To make a warranty claim for your product the first step is to get it assessed.
Option 1: Go direct to the product manufacturer
It's often best to go directly to the manufacturer. This is because many manufacturers have dedicated support centres specifically for issues in relation to their products.
Option 2: Bring your faulty product to your local JB store
The quickest option is to take the faulty product to your local JB Hi-Fi along with your receipt/tax invoice. We also accept a copy of your digital receipt, if you got one at the time of purchase. Our friendly staff will assess the item and provide a suitable remedy.
Purchased online? Log in to download a copy of your tax invoice.
Haven't got a JB Account? Create an account now with the same email address you've used to checkout as a guest on our site before and you'll see all your previous purchase history.
In some cases, we can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options. You can use the contact us form to find out if this service is available for your product.
For more information see our Refunds & Warranties guide.
Lost your receipt?
No worries, see our article on how to get a copy of your receipt.