In some cases, we may split your order over a number of deliveries depending on the type of items in your order, availability and where the item is coming from in our network.
We will always do our best to ensure your orders are consolidated into the fewest number of shipments possible.
The number of shipments we make for your order depends on the following:
- Where your items are coming from: Where our stock is located across our network
- Product availability: Items listed as Pre-order or with Special Order availability will be split off and shipped separately from other items available immediately; and
- Large items requiring special shipping and handling: Items such as large TV’s, cooking or whitegoods will be split off from other items and will ship separately.
Your order confirmation email will show the number of shipments required to fulfil your order, identified by your order number prefix followed by a -1 or -2.
For unforeseen reasons such as stock availability issues, occasionally to ensure you get your goods fast, we may need to partially ship products within a shipment. You will not be charged if this occurs.