Our delivery carriers will notify you by email and SMS with details for an Alternative Delivery Point (ADP) pickup location or nearest depot.
If your goods have been taken to an Alternative Delivery Point, you will receive an SMS letting you know the address. You have 7 days to collect the goods before they are returned to the depot. Please note that you must present a photo ID when collecting your order.
Alternative Delivery Points
- For Australia Post deliveries: Your order will be taken to the closest Post Office or Australia Post depot.
- For Team Global Express (formally Toll) standard and express deliveries: Orders will be taken to your closest pharmacy, newsagent, petrol station or Team Global Express official depot. Toll will email and SMS you with the pickup details and collection times.
For Courier orders
When a missed delivery occurs for a Team Global Express next day Courier delivery, the goods will be returned to your local JB Hi-Fi store. We’ll contact you to organise another delivery.