Our delivery carriers will leave a card with details for an Alternative Delivery Point (ADP) pickup location or nearest depot, unless specified directly with them, for example, Safe Drop with Australia Post.
If your goods have been taken to an Alternative Delivery Point, you will receive an SMS letting you know the address. You have 7 days to collect the goods before they are returned to the depot. Please note that you must present photo ID when collecting your order.
Alternative Delivery Points
- For Australia Post deliveries: You order will be taken to the closest Post Office or Australia Post depot.
- For Toll standard and express deliveries: Orders will be taken to your closest pharmacy, newsagent, petrol station or Toll official depot with the details and collection instructions left on the delivery card.
For Courier and 3 hour Rush orders
When a missed delivery occurs for a Courier or 3 hour Rush delivery, the goods will be returned to your local JB Hi-Fi store. We’ll contact you to organise another delivery.