I'm having a problem with my Gift Card or it's lost or stolen For general gift card queries or if your card is lost or stolen please contact the call centre on 1300 554 268. You can check your remaining balance at any time. Related articles How do JB Hi-Fi Gift Cards work? Why haven't I received my Gift Card yet? What payment methods do you accept for online orders? Can I use an Ultimate Kids or Teens Gift Card at JB Hi-Fi? Can I purchase multiple gift cards at once with different delivery addresses?