How we're taking care of customers and team members
Providing a safe environment for our customers and store team members will always be our highest priority at JB Hi-Fi. We also want to do our best during this challenging period to allow our customers to access service, advice and product when they need it. Below you’ll find some information about how we’re managing things in a rapidly and frequently changing environment. We’ll share new information on this page as it comes to hand.
For information relating to Victoria specifically, view our Victorian store impacts article.
Store trading hours
JB stores are open and our teams are ready to help, however, our trading hours are a little bit different than usual, and few of our CBD stores are temporarily closed.
Temporary store closures
Our CBD stores aren’t as busy as they usually are, so we have temporarily closed a few stores. To get up to date information on open and closed stores see our Store finder.
Store cleaning and hygiene
We have expanded our cleaning routines across our stores, including increased cleaning throughout the day.
Our teams have had additional training on maintaining good hygiene practices. To support this, stores may be operating a little differently than usual.
Store capacity management
We are restricting the number of people (staff and customers) allowed in each store at any given time. All stores will allow a maximum of 100 people at any time, dependant on size. This means larger stores will fall well within and smaller stores will meet the Government recommendations on social distancing.
Queue management at registers
We ask our customers to observe Government recommendations on social distancing whilst waiting in the checkout queues. Please observe a minimum distance of 1.5 metres between customers. We have placed guides within store checkout lanes to help you with this.
Payment via debit, credit or approved finance cards, as well as JB Hi-Fi Gift Cards through our payment terminals is the preferred way to make payment in our stores. However, we will still be accepting cash if that is the only way you can make payment.
Click & Collect
We have implemented social distancing practices for Click & Collect orders to allow you to sign for your order safely. You can choose to:
- Bring your own pen to sign for your order in-store, or
- Use the store pen followed by the supplied hand sanitiser, or
- Have our team member sign on your behalf.
Valid ID will still need to be supplied by all customers.
Team readiness and support
We have requested any team member feeling unwell to remain at home. We also encourage our customers who are feeling unwell to also remain at home. We have our teams prepared to respond to any health and safety issues should they arise.
Safe delivery practices
There is currently no impact to our delivery services, however, the safety of our customers and team members, including delivery drivers, is our number one priority.
We have implemented the following so we can continue safely delivering your products:
- Delivery drivers are practising social distancing when goods are loaded.
- Additional hygiene practices have been implemented with emphasis on hand hygiene. All crews carry sanitiser and wipes with their vehicles.
- Delivery crews practice social distancing when performing delivery services, ensuring a minimum 1.5 metre separation from customers.
- We can also arrange no-touch deliveries which will involve delivery of goods to a secure location on your premises – with no unboxing or removal of old product.
You may prefer to shop online and use the convenience of our various delivery and Click & Collect options.
We’d like to thank our customers and teams for their patience and understanding as we work through this challenging period.