Consumer Guarantees, Warranties, & Refunds
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please see our Refunds & Warranties guide, which sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. Your rights under the Australian Consumer Law may extend beyond these time periods.
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance.
Manufacturer contact details
|
Brand |
Manufacturer |
Contact number |
Website |
|
Acer |
Acer |
1300 365 100 |
|
|
Aerpro |
TDJ |
(03) 8587 8888 |
|
|
AIWA |
Sony |
1300 137 669 |
|
|
Akai |
Prima Australia |
1300 886 649 |
|
|
Alpine |
Alpine |
|
|
|
Alto Pro |
Pro Audio Group |
(02) 9521 4844 |
|
|
American DJ |
Pro Audio Group |
(02) 9521 4844 |
|
|
Apple |
Apple |
133 622 |
|
|
Apple Store |
Apple |
133 622 |
|
|
ASUS |
Ingram Micro |
1300 278 788 |
|
|
Audioline |
TDJ |
(03) 8587 8898 |
|
|
Belkin |
Belkin |
1800 235 546 |
|
|
Bissell |
Bissell |
1800 811 183 |
|
|
Blanco |
Major Electrical appliances |
1300 739 033 |
|
|
Bosch |
BSH Home appliances |
1300 368 339 |
|
|
Cadence |
Zylux Distribution |
(03) 9482 2203 |
|
|
Breville |
Breville |
1300 139 798 |
|
|
Canon |
Canon |
13 13 83 |
|
|
Canton |
Canohm |
1800 636 026 |
|
|
Compaq |
Hewlett Packard |
13 10 47 |
|
|
Convair |
Seeley International |
|
|
|
Coustic |
Custom Car Sound |
(03) 9469 5549 |
|
|
Creative |
Creative cooling |
1300 780 378 |
|
|
Crest |
Crest |
1800 773 539 |
|
|
Dell |
Dell |
1300 655 533 |
|
|
DeLonghi |
DeLonghi Australia |
1800 126 659 |
|
|
DGTEC |
DGTEC |
1300 886 649 |
|
|
Dimplex |
Glen Dimplex |
1300 556 816 |
|
|
Directed |
Directed Electronics |
(03) 8331 4800 |
|
|
Dlink |
Synnex |
1300 766 868 |
|
|
Dyson |
Dyson |
1800 239 766 |
|
|
Electrolux |
Electrolux Home Products |
1300 363 640 |
|
|
Epson |
Ingram Micro |
(02) 8899 3666 |
|
|
Eufy |
Directed Electronics |
|
|
|
Everdure |
Shriro |
1300 766 066 |
|
|
F-Zone |
Pro Audio Group |
(02) 9521 4844 |
|
|
Fisher & Paykel |
Fisher Paykel customer support |
1300 650 590 |
|
|
Fitbit |
Fitbit |
1800 875 234 |
|
|
Fujifilm |
Fujifilm |
1800 226 355 |
|
|
Garmin |
Garmin |
1800 235 822 |
|
|
George Foreman |
Spectrum Brands |
1800 427 842 |
|
|
GoPro |
GoPro |
1300 137 021 |
|
|
Haier |
Fisher Paykel (Haier) |
1300 729 948 |
|
|
Heller |
GAF |
1300 659 489 |
|
|
Hewlett Packard |
Hewlett Packard |
13 10 47 |
|
|
Hisense |
Hisense |
1800 447 367 |
|
|
ILVE |
Eurolinx |
1300 694 583 |
|
|
Imation |
Imation |
1800 225 013 |
|
|
Inca |
Adeal |
|
|
|
iOmega |
Ingram Micro |
1800 208 534 |
|
|
Ionmax |
Andatech |
1800 800 200 |
|
|
Jensen |
BD Imports |
1300 536 736 |
|
|
JL Audio |
Custom Car Sound |
(03) 9469 5549 |
|
|
JVC |
Hagemeyer |
1300 366 635 |
|
|
Kaiser Baas |
Lako Pacific |
1800 657 601 |
|
|
Kambrook |
Breville |
1300 139 798 |
|
|
Kelvinator |
Electrolux Home Products |
1300 363 640 |
|
|
Kenwood |
Kenwood |
1800 126 659 |
|
|
Kicker |
Custom Car Sound |
(03) 9469 5549 |
|
|
Lacie |
Lacie |
1300 052 243 |
|
|
Lavazza |
Valcorp |
1300 307 171 |
|
|
Leibherr |
Andi Appliances |
|
|
|
Lexar |
Lexar |
(02) 8923 4500 |
|
|
LG |
LG |
1300 542 273 |
|
|
Logitech |
Ingram Micro |
1800 025 544 |
|
|
M-Audio |
Pro Audio Group |
(02) 9521 4844 |
|
|
Maytag |
Whirlpool (Maytag) |
1300 858 575 |
|
|
MB Quart |
Matrix Ice |
|
|
|
McAfee |
Manaccom |
1800 998 887 |
|
|
Miele |
Miele |
1300 464 353 |
|
|
Mitsubishi |
Mitsubishi Electric |
1300 651 808 |
|
|
Morphy Richards |
Asko |
1300 002 756 |
|
|
Navman |
Brightpoint |
1300 628 626 |
|
|
Nikon |
Nikon |
1300 366 899 |
|
|
Okano |
Quatius |
1300 765 663 |
|
|
Olympus |
Olympus |
1300 659 678 |
|
|
Omega |
Omega appliances |
1300 739 033 |
|
|
Onkyo |
Amber Technologies |
(02) 9998 7600 |
|
|
Orion |
Directed Electronics |
(03) 8331 4800 |
|
|
Panasonic |
Panasonic |
132 600 |
|
|
Phillips (Irons) |
Breville |
1300 363 391 |
|
|
Phillips (Kitchen) |
Phillips Saeco |
1300 363 391 |
|
|
Pioneer |
Pioneer |
1800 988 268 |
|
|
Playstation |
Sony Australia |
1300 365 911 |
|
|
Python |
Directed Electronics |
(03) 8331 4800 |
|
|
Russell Hobbs |
Spectrum Brands |
1800 623 118 |
|
|
Saeco |
Phillips Saeco |
1300 363 391 |
|
|
Samsung |
Samsung |
1300 362 603 |
|
|
Sandisk |
VME |
1800 262 504 |
|
|
Seagate |
Ingram Micro |
1800 147 201 |
|
|
Sennheiser |
Syntec |
(02) 9910 6700 |
|
|
Sharp |
Sharp |
1300 135 022 |
|
|
Sherwood |
Volition group |
(03) 9729 9300 |
|
|
Siemens |
BSH (Siemens) |
137 222 |
|
|
Simpson |
Electrolux Home Products |
1300 363 640 |
|
|
SMEG |
SMEG Australia |
(02) 8667 4888 |
|
|
Soniq |
Quatius |
1300 765 663 |
|
|
SONOS |
SONOS |
(03) 9874 0800 |
|
|
Sony |
Sony Australia |
1300 13 7669 |
|
|
Sony Mobile |
Sony Australia |
1300 650 050 |
|
|
Studio Acoustics |
TDJ |
(03) 8587 8898 |
|
|
Sunbeam |
Sunbeam |
1300 881 861 |
|
|
Teac |
Teac |
1800 656 700 |
|
|
Tefal |
Tefal |
1300 307 824 |
|
|
Tiffany |
GAF |
1300 659 489 |
|
|
Tom Tom |
Ingram Micro |
1300 135 604 |
|
|
Toshiba |
Toshiba |
13 30 70 |
|
|
Verbatim |
Verbatim |
(03) 9823 0999 |
|
|
Viper |
Directed Electronics |
(03) 8331 4800 |
|
|
Vogels |
Canohm |
(03) 9644 7888 |
|
|
WD |
Synnex |
1800 429 861 |
|
|
Westinghouse |
Electrolux Home Products |
13 13 49 |
|
|
Wharfdale |
Audio Video Revoloution |
(02) 9521 4844 |
|
|
Whirlpool |
Whirlpool (Australia) |
1300 363 344 |
|
|
Yamaha |
Yamaha |
1300 739 390 |
|
|
Yonanas |
Chillax |
1300 966 262 |
|
|
ZZYZX |
Pro Audio Group |
(02) 9521 4844 |