Contactless returns for Victoria, New South Wales and Australian Capital Territory
If you’re affected by the current COVID restrictions and need to return a faulty product you can submit a contactless faulty return request.
The quickest option is to take the faulty product to your local JB Hi-Fi store along with your in-store receipt or online tax invoice for proof of purchase. Our friendly staff will assess the item on the spot and provide a suitable remedy.
Alternatively, it is possible for us to organise a return courier for you. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options. If you would like to organise a return courier, please submit a request.
Some manufacturers also have dedicated support centres specifically for issues in relation to their products and so may provide a quick assessment or remedy, even if the warranty has expired.
Please note: All returns are subject to our Refund & Warranties policy.