The quickest option is to take the faulty product to your local JB Hi-Fi store along with your in-store receipt or online tax invoice for proof of purchase. Our friendly staff will assess the item on the spot and provide a suitable remedy.
Alternatively, it is possible for us to organise a return courier for you. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options. If you would like to organise a return courier, please submit a request.
Some manufacturers also have dedicated support centres specifically for issues in relation to their products and so may provide a quick assessment or remedy, even if the warranty has expired.
Contactless returns for Melbourne and Greater Sydney
If you’re affected by the current COVID restrictions in Metropolitan Melbourne or Greater Sydney and need to return a faulty product you can submit a contactless faulty return request.
Please note: All returns are subject to our Refund & Warranties policy.