Yes, you can nominate someone to collect the goods on your behalf when placing your order.
To nominate someone else to pick up your order just add their First name, Last name and Mobile number to the ‘Pickup details’ section during the checkout process so that their name appears on the order when it's being prepared for collection. We’ll send the ‘Ready for collection’ SMS to the nominated pickup person.
What they need to bring when collecting
- The order number: This will be in the ‘Ready for collection’ SMS and your order confirmation email.
- Valid physical photo ID: For the nominated pickup person (current, driver's license, passport or Keypass).
- Proof of age: Required to collect items containing MA15+ and R18+ rated content.
- EXTRA LARGE items require a vehicle large enough for safe transport and multiple people for safe handling.
Please note: You cannot change the nominated pick up person on an order. This measure is necessary for JB Hi-Fi to maintain the security of our customer's orders by preventing fraudulent unauthorised pick-ups. Our stores are more than happy to hold on to your order until you're ready to go in and collect it.