Need to get in touch? Choose from the options below so we can put the right people on the case to help you out.
Chat with us
We're here to help from 9am - 9pm Monday to Friday and 10am - 6pm on weekends (AEST).
Submit a request
If you need to follow up, cancel or change details from an order you've placed.
Faulty product returns and refunds
Need to return a faulty product or changed your mind? Or for any questions about our Consumer Guarantees, our store teams can help you out.
Any issues with your JB Account including logging in, a accessing tax invoices and digital receipts.
For requests relating to payment issues or questions.
Issues or questions about JB Hi-Fi Gift Cards.
Education and BYOD program enquiries
Issues or questions about our education and BYOD schools program.
If you think you may have been scammed or have seen something not quite right please let us know.
Anything relating to your privacy and how we handle your information.
Terms and policies
Anything to do with our terms and conditions and policies.
Store service feedback
Compliments and complaints about your in-store experience.
Like what you see or found a bug we need to squish? Help us improve your experience.