Ring have advised of a potential safety issue relating to the installation of the Ring LLC - Ring Video Doorbell (2nd Gen).
If you have registered your product with Ring then you will be contacted directly by Ring.
If you have an uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall please visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information. In-app set-up instructions have also been updated.
Check if your Ring Video Doorbell has been recalled
To check whether you have purchased a Ring Video Doorbell (2nd Gen) subject to the Recall, view the Ring support article.
If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.
Other return and replacement options
- The quickest option is to take the faulty product to any JB Hi-Fi store along with your original receipt or online order confirmation email for a full refund.
- We can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received, we will process your refund. If you would like to organise a return courier consignment, please submit a request.