2 March 2021
Audio Technica have advised of a potential safety issue with ATH-CK3TW True Wireless In-Ear Headphones. The built-in rechargeable battery located in the charging case has a defect. As a result, the charging cases have been recalled by Audio Technica.
Return and replacement options
Go direct to Audio Technica
Submit a replacement request directly to Audio Technica by the button below.
Alternatively, you contact Audio Technica directly at ck3twsupport@audio-technica.com.au or calling (02) 9519 0900 (Mon – Fri 9am – 5pm).
We can help out
- The quickest option is to take the faulty product to any JB Hi-Fi store along with your original receipt or online order confirmation email for a full refund.
- We can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received, we will process your refund. If you would like to organise a return courier consignment, please submit a request.