12 April 2022
We have been contacted by Kenwood and have been advised of a safety issue with your purchase of a Kenwood Food Processor. In very limited instances, the ‘Julienne’ disc may break off during use, creating a potential hazard. As a result, there is a recall on the ‘Julienne’ disc for food processor models FPM800 and FPM810. Other discs and food processors are not affected.
How to check if your model is affected
- Look at the date code on the packaging or rating information of the food processor FPM800 or FPM810 (see illustration below). If the date code is 19xxx, 20xxx or 21xxx, the recall applies. If not, your food processor and its discs are not affected.
- Look at the ‘Julienne’ disc. If there is no ‘K1’ marking, the recall applies. If there is a "K1" marking (see illustration below), your food processor and its discs are not affected.
To get a replacement Julienne disc
If you have an affected disc, please stop using your ‘Julienne’ disc. You can obtain a free replacement ‘Julienne’ disc from Kenwood.
Refund and return options
Should you wish to obtain a full refund you can do so via one of the following options:
- Take your affected Kenwood food processor and your JB Hi-Fi Tax Invoice to any JB Hi-Fi store for a full refund.
- We can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received along with proof of purchase, we will process your refund. If you would like to organise a return courier consignment, please submit a request.