I purchased an Extra Care before 1 Feb 2022?, how do I make a claim?

If you purchased our previous version of Extra Care, known as Extended Care, before 1st February 2022 and need to make a claim please contact our administrator.

You can lodge your claim by calling our administrator on
1800 621 761 (0800 454 082 in New Zealand)

Monday to Friday 8am to 6pm AEST,

Things to note:

• Claims must be made prior to the expiration of this Extended Care Plan.
• Claims will not be handled where you have arranged repair or replacement without first lodging and gaining approval of a claim.
• Ensure you have your original purchase receipt and/or tax invoice available.
• Your claim must be lodged by the customer whose name is shown on the purchase receipt and/or tax invoice and/or any other parties authorised by the owner in writing

For more information please view the Extended Care brochure (pdf).