17 March 2022
We have been contacted by Fitbit and have been advised of a potential safety issue with the Fitbit Ionic Smartwatch. In very limited instances, the battery in the Fitbit Ionic Smartwatch can overheat, posing a burn hazard. As a result, Fitbit has initiated a voluntary product recall
You can confirm that your Fitbit is an Ionic smartwatch by the model number on the back. The model number is FB503.
You can obtain a full refund via the following options:
- Submit a refund request via the dedicated Fitbit online form
- Take your Fitbit Ionic smartwatch and your JB Hi-Fi Tax Invoice to any JB Hi-Fi store for a full refund.
- We can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received along with proof of purchase, we will process your refund. If you would like to organise a return courier consignment, please contact us.