Before cancelling your service make sure you take time to check your commitment term or any JB Hi-Fi Gift Card Repayment Fee you may incur.
You can check if your service will have a Gift Card Repayment Fee in the JB Hi-Fi Mobile app.
Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, you can visit your local JB, reach out to us via the JB Hi-Fi Mobile App or call JB Hi-Fi on 13 50 75.
Please note: When you cancel, your service will be disconnected immediately. We won’t refund any money you’ve already paid and you’ll need to pay out any remaining Voucher Repayment Fee.