If you’re having mobile reception issues, there are a few things you can try to solve the problem:
- Restart your device. This will refresh your mobile network connection and may solve temporary connectivity issues.
- Check for an outage on Telstra's outages page. If there’s an outage, there isn’t anything you can do until the network is back up and running.
- Try resetting your network settings. Please note you will need to setup your Wi-Fi and Bluetooth pairings again afterward.
- Check your SIM card - try removing and reinserting the SIM, or using it in another mobile device.