If you think you’ve lost your mobile, try these steps to see if you can locate it:
- Call or send an SMS from another phone to see if you can hear it.
- If you’ve previously activated a locator like Find my iPhone or Find my Android, you can use this to track your phone’s location. If it shows your mobile in an unfamiliar place, contact the police rather than trying to retrieve it yourself.
Good to know: If mobile data is switched off, you’ll be unable to use a Find my Device app.
- Check lost property and the local police station if you think you left it in a public place or building.
How to get a new SIM card
If you require a replacement SIM card for your JB Hi-Fi Mobile Pre-Paid SIM, Upfront Mobile Plan or Mobile Broadband Plan please visit your local JB so our team can assist.