What support is available in times of need or if my circumstances change? Our partner, Telstra, has a range of support services to help you through difficult times. For more information please see our partner, Telstra's support hub. Customer support in times of need Related articles Where can I go for help for my JB Hi-Fi Mobile service? What can I do if I wish to make a complaint about my JB Hi-Fi Mobile service? I didn’t request a transfer to JB Hi-Fi Mobile, What do I do? What's not included in JB Hi-Fi Mobile plans? What are JB Hi-Fi Mobile Upfront Mobile Plans?