Either the account number or date of birth you gave didn’t match those with your existing provider. This has delayed your transfer to JB Hi-Fi Mobile.
To finish transferring to us, you’ll need to:
- Contact your current provider to confirm the date of birth or account number they have
- Respond to our text message and provide the updated details
Once that’s done, we’ll send you a confirmation that your JB Hi-Fi Mobile transfer is back underway.