My phone is damaged and it therefore cannot receive the SMS code. What do I do? Please come to any JB Hi-Fi store and we’ll lend you a phone so that you can receive the SMS code. Alternatively, you can insert your SIM into another compatible phone. Find your local JB Related articles I don't have cellular coverage to receive the SMS code. What do I do? I don't want to complete the PPV process. What happens to my order if PPV isn't completed? I've lost my mobile phone and/or SIM card, so I can't receive the SMS code. What do I do? Is the process for transferring my number safe? Will I get a new SIM card?