I don't have cellular coverage to receive the SMS code. What do I do? Many carriers can now send an SMS over Wi-Fi. Please try connecting to Wi-Fi and then ask us to resend the code. Related articles My phone is damaged and it therefore cannot receive the SMS code. What do I do? I've lost my mobile phone and/or SIM card, so I can't receive the SMS code. What do I do? What information is needed to transfer my number to JB Hi-Fi Mobile? I don't want to complete the PPV process. What happens to my order if PPV isn't completed? Is the process for transferring my number safe?