I want to transfer a service number but the device cannot receive an SMS or call. What do I do? JB Hi-Fi Mobile is brought to you in partnership with Telstra. Please contact Telstra on 125 8880 to discuss your options. Related articles Can I bring my number from another provider? I've lost my mobile phone and/or SIM card, so I can't receive the SMS code. What do I do? I don't have cellular coverage to receive the SMS code. What do I do? Is the process for transferring my number safe? Will I incur an early termination charge?