How do I reset my JB Hi-Fi Mobile password?

To reset your password in the JB Hi-Fi Mobile app or JB Hi-Fi Mobile Web, follow these steps:

1. Navigate to the sign in page
2. Enter your username and select reset password, confirm you’re not a robot by ticking the box
3. Click on Send email
4. Check for an email from Telstra. This may take up to 10 minutes to arrive. Tip: If you haven’t received anything, please check your junk/spam folder. If you still haven’t received it, you can click on Resend link from the previous screen.
5. In the email, click on Reset my password
6. Enter your new password and click Reset password
   If you have forgotten your username you can use our partner Telstra’s link to recover this as well.

If you have forgotten your username you can use our partner Telstra’s link to recover this as well. Recover your username (telstra.com).