Your JB Hi-Fi Mobile service is brought to you working in partnership with Telstra and gives you access to Telstra's MessageBank® service.
MessageBank® provides a personal answering service if a phone line is busy or can’t be answered. Callers are greeted with your own personal greeting and then asked to leave a message.
If you'd prefer to send your incoming calls to another number so you don’t miss a call, you can use the call forwarding service.
You can also extend your ring time, so you have more time to answer the phone before your calls reach MessageBank®.
Turn on MessageBank
- Call 101 or hold down the 1 key on your device
- Follow the voice prompts to set up your personal greeting
- Set up your MessageBank® PIN.
Turn off MessageBank
If you have a JB Hi Pre-Paid SIM Fill out this form on Telstra's website to request to turn off your MessageBank service or if you have a JB Hi-Fi Upfront mobile plan head to the Services tab in the JB Hi-Fi Mobile app.
To change your MessageBank greeting:
- Call 101 or hold down the 1 key on your device
- You’ll hear any new voice messages first and then be directed to the MessageBank main menu
- Press 3 for Mailbox Setup
- Press 1 for Greetings
- Press 1 to re-record your new personal greeting.