How do I set up my voicemail?

Your JB Hi-Fi Mobile service is brought to you working in partnership with Telstra and gives you access to Telstra's MessageBank® service.

MessageBank® provides a personal answering service if a phone line is busy or can’t be answered. Callers are greeted with your own personal greeting and then asked to leave a message.

If you'd prefer to send your incoming calls to another number so you don’t miss a call, you can use the call forwarding service.

You can also extend your ring time, so you have more time to answer the phone before your calls reach MessageBank®.

Turn on MessageBank

1. Call 101 or hold down the 1 key on your device
2. Follow the voice prompts to set up your personal greeting
3. Set up your MessageBank® PIN.

Turn off MessageBank

If you have a JB Hi Pre-Paid SIM Fill out this form on Telstra's website to request to turn off your MessageBank service or if you have a JB Hi-Fi Upfront mobile plan head to the Services tab in the JB Hi-Fi Mobile app.

To change your MessageBank greeting:

1. Call 101 or hold down the 1 key on your device
2. You’ll hear any new voice messages first and then be directed to the MessageBank main menu
3. Press 3 for Mailbox Setup
4. Press 1 for Greetings
5. Press 1 to re-record your new personal greeting.