Manufacturer After Sales Assistance
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance.
Claim $100 off your first service
To ensure you are properly set up, Bird Bike Australia provides a free first service of up to $100. Simply visit your local bike store and have them assist in setting up your Bird Bike to claim the service fee back.
Claim your first serviceService partners
| State | Service partner | Website | Address | Phone |
| WA | Bikemore | bikemore.com.au | 354A Rokeby Rd, Subiaco WA 6008 | 08 9380 6580 |
| NSW | Pedl | pedl.com.au | 11 Gibbons St, Redfern NSW 2016 | 02 9171 7860 |
| QLD | Everybody Bikes | everybodyebikes.com.au | 53 Wesley St, Lutwyche QLD 4030 | 07 3205 8859 |
| VIC | Melbourne Powered | melbournepowered.com.au | 132 Union Rd, Ascot Vale VIC 3032 | 03 9088 2153 |
| SA | Electric Bike Superstore | ebikessuperstore.com.au | 417 Brighton Rd, Brighton SA 5048 | 08 8166 7571 |
In the event that you need to return your purchase, it is important to retain your original receipt as proof of purchase and ideally the original packaging.