Manufacturer after sales assistance
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance.
Troubleshooting tips
- Power: Any issues with charging or battery. Book a service at Segway toll free: 1800 400 009 or support.au@ninebot.com
- Setup: Please ensure all screws are tight.
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Speed/Range:
• Ensure you have paired with the App (If suggested in the manual)
• Ensure you have completed the safety tutorials in the App to unlock speed upgrades.
• Range was calculated with an average load 60KG, flat ground, and a consistent speed of 15km/h. - Service, Repair Partners, Replacement parts: Contact Segway toll free: 1800 400 009 or support.au@ninebot.com
- Return requirements: It is important to retain your original receipt as proof of purchase, all items included inbox (tools, screws, manual) and ideally the original packaging.