Manufacturer After Sales Assistance (Evolve Skateboards)
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance.
Range: Please ensure you have selected the correct wheel/gear setup from
within your remote settings. If you are using All-Terrain Tyres, please ensure that
your tyre pressure is always kept between 35-50 psi (No greater than 50 psi).
Speed: If you are not exceeding 20 km/h from the first use, you will need to
adjust the speed limit to achieve desired speeds within specification. There are
various speed limit options available from within the remote settings, be sure to
refer to your manual. Please ensure that you are adhering to local legislation
regarding PMD devices and speed limits.
Power: If you have any concerns with your battery or charging-related inquiries,
please reach out to us via email at email@example.com or via
phone at (07) 5593 4999.
Return Requirements: For warranty repairs, it is important that you provide our
team with a proof of purchase and you are up-to-date with Evolve Skateboard’s
Warranty Policy (https://www.rideevolve.com.au/pages/warranty-policy).
FAQ: You can find additional FAQ on the quick start guide which is included with
Service: For all service and replacement part inquiries, please reach out to us via
email firstname.lastname@example.org or via phone at (07) 5593 4999.
In the event that you are instructed to return your purchase to your place of purchase, it is important to retain your original receipt as proof of purchase and ideally the original packaging.