We use the two-step verification method to help you protect your JB Hi-Fi Mobile account. It means that if someone other than you was trying to access your account, they would need more than just your username and password.
You can use any of the below methods to protect your digital identity with JB Hi-Fi Mobile. If you want to use biometrics, make sure your device supports it.
JB Hi-Fi Mobile PIN
You can help protect your identity by enabling your JB Hi-Fi Mobile PIN. You can do this easily in the JB Hi-Fi Mobile app or via JB Hi-Fi Mobile in a browser.
We'll never ask you to provide your PIN verbally to anyone, so if someone asks you to do that, end the conversation immediately.
To enable JB Hi-Fi Mobile PIN:
- Sign in to the JB Hi-Fi Mobile app or via JB Hi-Fi Mobile in a browser
- Select Profile
- Go to Security Settings
- Go to JB Hi-Fi Mobile PIN
- Follow the prompts to set up your PIN.
A one-time code can be sent to your contact mobile number or email address that you have registered with us. This will verify your identity when interacting with JB Hi-Fi Mobile over the phone, via messaging or in-store, and when logging into JB Hi-Fi Mobile in a browser.
To use this security feature, check that your contact details with us are correct.
To check your contact details:
- Sign in to the JB Hi-Fi Mobile app or JB Hi-Fi Mobile in a browser
- Select Profile
- Select Personal Details
Biometrics (Face & Fingerprint ID) - JB Hi-Fi Mobile app only
Biometric authentication uses your face or fingerprint to identify you. JB Hi-Fi Mobile does not store your biometric information like fingerprints or face images during this process.
To enable Face and Fingerprint ID:
- Sign in to the JB Hi-Fi Mobile app
- Select Profile
- Select Security Settings
- Select JB Hi-Fi Mobile PIN and Face/Fingerprint ID
- Toggle on Face ID, Fingerprint ID, or Touch ID (depending on your device).
What is the in-app challenge
You can use the JB Hi-Fi Mobile app to verify your identity when logging into JB Hi-Fi Mobile in a browser, or while talking to a JB Hi-Fi Mobile agent via messaging, on the phone or in-store. It also assures you that you are talking to an agent from JB Hi-Fi Mobile instead of a scammer.
To do so, you'll need to complete an in-app challenge that will be sent to the JB Hi-Fi Mobile app. The in-app challenge is only available to people using the JB Hi-Fi Mobile app.
How to use the in-app challenge
- Select the notification
We send a notification to your device from the JB Hi-Fi Mobile app.
Open the app
Tapping the notification will open the JB Hi-Fi Mobile app. Verify your identity using biometrics (Face or Fingerprint ID), or if you don't have biometrics enabled, you can enter your JB Hi-Fi Mobile PIN, then follow the prompts.
- Accept the verification request
Tap YES when requested to complete the verification request and confirm it's really you.
Completing the in-app challenge without a notification
If you don’t have notifications enabled or you don't want to use the notification, you can:
- Open the JB Hi-Fi Mobile app and sign in using either your biometrics or JB Hi-Fi Mobile PIN
- Tap the person icon in the top right corner
- Tap on the panel that says 'Identity verification' to accept the verification request.