How two-step verification works

When you log into the JB Hi-Fi Mobile app (app or browser)

1. Enter your username and password.
2. Verify a second way.

If you're logging into the JB Hi-Fi Mobile app, you can verify your identity with your JB Hi-Fi Mobile PIN, a one-time code, or biometrics like face and fingerprint recognition (if your device supports it).

If you're logging into the JB Hi-Fi Mobile via a browser, you can verify your identity with your JB Hi-Fi Mobile PIN, a one-time code, or an in-app challenge if you have access to the JB Hi-Fi Mobile app.

When you talk to us on the phone, via messaging or in-store

A JB Hi-Fi Mobile employee may ask you to verify your identity if you need them to look into your account over the phone, via messaging or while you're in-store.

There are 3 ways they may ask you to verify:

1. by sending a one-time code to the email address or phone number associated with your account
2. by sending you an in-app challenge in the app (if you use the JB Hi-Fi Mobile app)
3. by asking you to provide photo ID if you're in a store.