How do I switch to an eSIM? – Help & Support

If you have an existing JB Hi-Fi Mobile physical SIM, here’s how to switch over to using an eSIM.

Open the JB Hi-Fi Mobile app on the device you’re moving the service to.
You’ll need an active Wi-Fi connection to complete the process.
From the Services tab, select the relevant service and ‘Transfer or restore eSIM’.
If you’re on an older plan, ‘Transfer or restore eSIM’ may not be shown. In this case, tap on the 3 dots at the top of the screen. If your device is compatible, the ‘Transfer or restore eSIM’ option will be shown.
Follow the prompts to complete eSIM activation.

Compatible eSIM devices

Here is a list of the most commonly used eSIM compatible devices:

Please note: You need to have iOS13 or later, to use eSIM.

If your device isn't listed check with your device manufacturer to see if eSIM can be used.