9 April 2024
We have been contacted by Cygnett who have identified a fire hazard issue with the Cygnett MagMove Dual Magnet Power Bank.
We ask that you stop using the MagMove Dual Magnet Power Bank immediately. As a safety measure, we are initiating a recall of the MagMove Dual Magnet Power Bank and associated retail product bundles that include the MagMove Dual Magnet Power Bank.
The issue identified in this recall is isolated to the MagMove Dual Magnet Power Bank and associated retail product bundles, and does not affect any of our other products.
How to check if your product is affected
Check the product code at the back of the base.
The following products are being recalled:
- CY4565PBCHE MagMove 5,000 mAh Dual Magnet Power Bank
- CY4615PBCHE MagDrive Magnetic Car Mount Window & MagMove 5,000mAh Dual Magnetic Power Bank
- CY4620PBCHE MagDrive Extendable Magnetic Car Window Mount with 5K Dual Magnet Power Bank
- CY4626PBCHE MagDrive Magnetic Car Mount Vent & MagMove 5,000mAh Dual Magnetic Power Bank
- CY4631PBCHE MagStation 2-in-1 Magnetic Power Bank Charging Dock
You can obtain a full refund by the following options:
- Bring your Cygnett MagMove Dual Magnet Power Bank with your tax invoice or receipt to any JB Hi-Fi store for a full refund.
- We can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received along with proof of purchase, we will process your refund. If you would like to organise a return courier consignment, please contact us.