Orders

Placing orders

• Why is my coupon code not working?
• Why can’t I order multiple copies of the same item?
• How do pre-orders work?
• Shop by phone
• Why is my order split over multiple deliveries?
• Placing an order

Order changes & cancellations

• How do I cancel my online order?
• Why has my order been cancelled?
• Can I change or update my address on a delivery order?
• Can I change my delivery choice after placing my order?
• Can I cancel my Click & Collect order?
• Can I change the nominated store of my Click & Collect order after purchasing?

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Stock availability information

• What if an item on my Click & Collect order is out of stock?
• Product stock availability explained
• How do back orders work?