Skip to main content
Store Finder
Help & Support
Home
Help & Support Help Centre home page
icon-favourite Wish List Wishlist
My Account Account
My Cart Cart
  1. Help & Support
  2. Returns, refunds & warranties

Returns, refunds & warranties

Returns & Refunds

  • How do I return faulty goods?
  • I received the wrong product
  • What do I need to show to get a refund?
  • Can I return goods without a receipt?
  • What is JB Hi-Fi's returns policy on earphones and headphones?

Standard warranties

  • Refunds & Warranties guide
  • Manufacturers warranties
  • What is the JB Hi-Fi warranty policy?
  • How do I make a warranty claim?
  • Can I use a digital receipt to make a warranty claim?
  • What is covered on a mobile phone warranty?
See all 7 articles

Repairs

  • Does JB Hi-Fi offer mobile phone screen and scratch repair?
  • How do I contact my product's manufacturer?

Extended Care

  • About Extended Care
  • How do I make a claim on an Extended Care warranty?
  • What is JB Hi-Fi Extended Care?
Help & Support Help Centre home page

Australia’s largest home entertainment retailer since 1973.

facebook twitter instagram
© JB Hi-Fi All rights reserved
Privacy policy Terms of use Terms of sale