Returns, refunds & warranties

Returns & Refunds

• How do I return faulty goods?
• I received the wrong product
• What do I need to show to get a refund?
• Can I return goods without a receipt?
• What is JB Hi-Fi's returns policy on earphones and headphones?

Standard warranties

• Refunds & Warranties guide
• Manufacturers warranties
• What is the JB Hi-Fi warranty policy?
• How do I make a warranty claim?
• Can I use a digital receipt to make a warranty claim?
• What is covered on a mobile phone warranty?

See all 7 articles

Repairs

• Does JB Hi-Fi offer mobile phone screen and scratch repair?
• How do I contact my product's manufacturer?

Extra Care

• What is JB Hi-Fi Extra Care?
• How do I make a claim on an JB Hi-Fi Extra Care warranty?
• I purchased an Extended Care plan before 31 Jan 2022, how do I make a claim?

E-bike, E-scooter & Skateboard support

• I have a problem with my Evolve Electric Skateboard
• I have a problem with my Bird Bike 
• I have a problem with my Tempo Monster E-Bike
• I have a problem with my Segway E-Scooter
• I have a problem with my Panmi Bike Scooter (BENELLI/DAXYS/HIMO/FIIDO/OKAI/XIAOMI/UNAGI)
• I have a problem with my NIU Electric Kick Scooter