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  1. Help & Support
  2. Returns, refunds & warranties

Returns, refunds & warranties

Returns & Refunds

  • How do I return faulty goods?
  • How do I return a JB Hi-Fi Marketplace product?
  • I received the wrong product
  • What do I need to show to get a refund?
  • Can I return goods without a receipt?
  • What is JB Hi-Fi's returns policy on earphones and headphones?

Standard warranties

  • Refunds & Warranties guide
  • Manufacturers warranties
  • What is the JB Hi-Fi warranty policy?
  • How do I make a warranty claim?
  • Can I use a digital receipt to make a warranty claim?
  • What is covered on a mobile phone warranty?
See all 7 articles

Repairs

  • I have an issue with my JB Hi-Fi Marketplace product
  • Does JB Hi-Fi offer mobile phone screen and scratch repair?
  • How do I contact my product's manufacturer?

Extra Care

  • What is JB Hi-Fi Extra Care?
  • How do I make a claim on an JB Hi-Fi Extra Care warranty?
  • I’ve already started using my product, can I still add JB Hi-Fi Extra Care?
  • What type of Technical Product Support is available?
  • Will I get a loan product while my item is being repaired?
  • What does a No Lemon Guarantee mean?
See all 7 articles

E-bike, E-scooter & Skateboard support

  • I have a problem with my Evolve Electric Skateboard
  • I have a problem with my Bird Bike 
  • I have a problem with my Tempo Monster E-Bike
  • I have a problem with my Segway E-Scooter
  • I have a problem with my Panmi Bike Scooter (BENELLI/DAXYS/HIMO/FIIDO/OKAI/XIAOMI/UNAGI)
  • I have a problem with my NIU Electric Kick Scooter
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