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My Account

Managing your account

  • How do I update my saved addresses?
  • How do I unsubscribe from promotional emails?
  • How do I update my JB account details?
  • How do I reset my JB account password?

Purchase history

  • How can I view an old order?
  • I can't find my order in My Account

Tax invoices

  • How do I get a reprint of my paper receipt?
  • Where can I find my tax invoice?

Perks membership

  • What is JB Hi-Fi Perks?
  • When will I get my Birthday Perk coupon?
  • I’m already a Perks member. How can I get my Birthday Perk?
  • How do I unsubscribe from being a JB Perks member?

Digital Receipts

  • How do I save in-store receipts to my JB account?
  • What is a Digital Receipt?
  • I never got or have lost my digital receipt SMS
  • Why do I need to verify my mobile number to download my digital receipt?
  • Can anyone else claim my receipt?
  • Can I get digital receipts for previous in-store purchases?
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