My Account

Managing your account

• How do I update my saved addresses?
• How do I unsubscribe from promotional emails?
• How do I update my JB account details?
• How do I reset my JB account password?

Purchase history

• How can I view an old order?
• I can't find my order in My Account

Tax invoices

• How do I get a reprint of my paper receipt?
• Where can I find my tax invoice?

Perks membership

• What is JB Hi-Fi Perks?
• When will I get my Birthday Perk coupon?
• I’m already a Perks member. How can I get my Birthday Perk?
• How do I unsubscribe from being a JB Perks member?

Digital Receipts

• How do I save in-store receipts to my JB account?
• What is a Digital Receipt?
• I never got or have lost my digital receipt SMS
• Why do I need to verify my mobile number to download my digital receipt?
• Can anyone else claim my receipt?
• Can I get digital receipts for previous in-store purchases?

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