Submit a request

If your item is required to be replaced we will use this address to post your replacement item to you.

This can be found below the order total on your in-store receipt or at the top of your order confirmation email if you purchased online or over the phone.

e.g. Apple Airpods MDIFH435

This is usually found on the back of your product or on the packaging.

e.g. 060000

e.g. 1234567890

Please attach a copy of your proof of purchase as well as photos of each side of your product, the damage if visible and the screen (if your product has one) to help speed up your request.

Add file or drop files here

    We'll generally respond to your request within 4 days during our operating hours from 9am - 9pm Monday to Friday and 10am - 6pm on weekends (AEST).

    By submitting your information you agree to our website terms of use and how we handle your personal information as outlined in our privacy policy.