Porting your number
- I didn’t request a transfer to JB Hi-Fi Mobile, What do I do?
- I’ve entered my code incorrectly too many times online, or resent the SMS code too many times online. What do I do?
- My code no longer works. What do I do?
- I want to transfer a service number but the device cannot receive an SMS or call. What do I do?
- I accidentally deleted my SMS code/I never received the code. How do I get a new code?
- I don't have cellular coverage to receive the SMS code. What do I do?
- I've lost my mobile phone and/or SIM card, so I can't receive the SMS code. What do I do?
- My phone is damaged and it therefore cannot receive the SMS code. What do I do?
- I don't want to complete the PPV process. What happens to my order if PPV isn't completed?
- Is the process for transferring my number safe?
- Will I incur an early termination charge?
- Why did I get an SMS about my date of birth or account number?
- What information is needed to transfer my number to JB Hi-Fi Mobile?
- Will I get a new SIM card?
- Can I bring my number from another provider?